1. Who We Are

We provide integrated facility management services, residential support services, and smart technology solutions such as smart water meter integration for residential and commercial properties. Our services are designed to improve operational efficiency, safety, and transparency across managed properties.

For the purpose of this Privacy Policy, "we", "us", and "our" refer to the organization operating this website and delivering the services described herein.

2. Information We Collect

We collect information to provide better services, respond to inquiries, and improve customer experience.

2.1 Personal Information

Personal information refers to any information that can identify an individual. We may collect:

• Full Name
• Email Address
• Phone Number
• Company Name or Apartment Association Name
• Property Address or Location Details
• Service Requirements or Inquiry Details
• Communication Preferences
• Any additional details voluntarily submitted through forms or communications

This information is collected when:

• You fill out contact forms
• You request service details
• You communicate through email, phone, or messaging platforms
• You subscribe to newsletters or updates
• You request quotations or service proposals

2.2 Property and Service Information

As part of our services, we may collect limited property-related details such as:

• Building or facility information
• Service requirements
• Maintenance requests
• Meter-related data (where smart systems are implemented)

This information is collected strictly to support service delivery.

2.3 Technical and Usage Information

We automatically collect certain technical data when you visit our website.

This may include:

• IP Address
• Browser Type and Version
• Device Type
• Operating System
• Pages Visited
• Time and Duration of Visits
• Referral Source
• Website Interaction Behavior

This data helps us improve website performance and user experience.

3. How We Use Your Information

We use your information responsibly and only for legitimate business purposes.

Your information may be used to:

• Respond to inquiries and service requests
• Provide facility management services
• Deliver smart water meter and related solutions
• Schedule inspections, maintenance, or service visits
• Improve service quality and customer support
• Send updates related to services
• Provide quotations or proposals
• Maintain internal records
• Improve website functionality
• Conduct internal analytics and reporting
• Meet legal and regulatory obligations

We do not collect unnecessary information.

4. Legal Basis for Processing Information

Where applicable, we process personal information based on:

• Your consent
• Performance of contractual obligations
• Legal compliance requirements
• Legitimate business interests
• Protection of operational safety and property management efficiency

5. Sharing of Information

We do not sell, trade, or rent personal information to third parties.

However, information may be shared in the following situations:

5.1 Service Partners

We may share information with trusted third-party partners such as:

• Maintenance service providers
• Security service providers
• Technology providers
• Smart meter installation teams
• IT and cloud service vendors

These partners are required to protect confidentiality and use data only for approved purposes.

5.2 Legal Compliance

We may disclose information when required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights and operations
• Prevent fraud or misuse
• Ensure public safety

5.3 Business Operations

Information may be used for:

• Internal audits
• Compliance verification
• Risk management
• Business continuity planning

6. Smart Meter and Data Usage (If Applicable)

Where smart water meter solutions are deployed, limited operational data may be collected to support:

• Water usage monitoring
• Billing transparency
• Leak detection
• Resource optimization
• Reporting and analytics

We do not use smart meter data for unrelated purposes.

All data is handled securely and used strictly for operational efficiency.

7. Data Storage and Security

We implement appropriate security measures to protect your information.

These measures include:

• Secure servers and hosting environments
• Restricted data access controls
• Encrypted communication channels (where applicable)
• Regular system monitoring
• Data backup systems
• Security updates and vulnerability management

Despite best efforts, no system can guarantee absolute security.